The use of TIPQA™ enables the Customer Service goals of improved:

• Customer Satisfaction
• Responsiveness - Visibility, Notification and Escalation of Problems

TIPQA™can be used to automate customer-related events such as complaints, returns, and improvement requests. Improve customer satisfaction with automated escalation of issues to ensure timely responses. Customer Satisfaction Audits can ensure improvement actions achieve desired results.

TIPQA™ Modules related to Customer Service include:

• Complaint Handling
• Nonconformance
• Corrective Action
• Audit Management
• Document Management