Manage defective material effectively and efficiently

Managing defective material is a core quality process and a key capability within the TIPQA™ system.

TIPQA™ enables the process to be managed throughout the part’s lifecycle from supplier to receiving, manufacturing, device approval, returns and even in the field.

Our system supports the creation of different nonconformance types to meet the needs at each step in the process. These types control the fields that are visible as well as those that must be completed based upon appropriate approvals and escalations for that type.

Task planning can be activated by type to meet situation-specific material disposition needs such as re-work or teardown.

Key differentiating functionality includes:

  • Handling multiple defects per document
  • Split dispositioning
  • Reversing and reprocessing

Our rich feature set that ensures effective nonconformance management.

Feature Group Feature

Initial Setup and Configuration

  • Unlimited user-definable nonconformance types
  • Nonconformance types control:
    • Which fields to turn off or make required
    • Routings of approvals
    • Turning off the configurable workflow steps
    • The use of custom task planning
    • The use of task templates
    • The use of popups for specific data capture
    • Physical accountability of MRB inventory
  • User-definable list for:
    • Defect codes
    • Cause codes
    • Disposition codes
    • Defect location
    • Process codes
    • Corrective action codes
    • Complaint codes
  • Code segregation capability by business unit or by NC type
  • Cause codes can be configured to be supplier-rating relevant
  • Configurable workflow based on over 20 years of evolution. Work flow can be simple for documenting preapproved rework or complex to go through a complete MRB process
  • Can have a third-party MES system view or create a nonconformance
  • Can receive nonconformances from third-party system if not using TIPQA™ nonconformance capability
  • Supports depot-level tear down / Retrofit facilities
  • Can enable unique data collection via pop-up screens (utilize existing library of pop-ups or can have TIP program)
  • Restrict access to information by:
    • Export license control (ITAR)
    • Project
    • Customer-defined security groups

Processing Management

  • Supports MRB and defect collection needs
  • Supports multiple defects per nonconformance document
  • Supports revision control of all document status reversals
  • Supports split dispositioning
  • Extensive query options for selecting and viewing open and closed records
  • Embedded correct action option for describing simple corrective actions that do not require approval
  • Nonconformance processing and collaboration with suppliers via the portal
  • Email notification contains hyperlink to directly open the nonconformance
  • Bar code data collection
  • Unlimited text and attachments

Approval Management

  • Automated processing and approval routing via email to assignees
  • Electronic signature approvals

Results

  • Failure chain data collection and reporting
  • Automatic failure chaining of removed and replaced material for true root cause failure analysis
  • Root cause analysis and reporting
  • Fracas data collection
  • Extensive on-line reporting, including Pareto analysis with charts
  • Custom task planning creation and approval
  • Task planning, including templates for common processes or rework; can be linked to disposition
  • Corrective action integration – generate a linked corrective action document from a nonconformance
  • Collection with linked SPC capability
  • Final disposition quantity can be sent to ERP
  • Supports the ability for the supplier to generate a nonconformance prior to shipment to serve as deviation or waiver once approved via the supplier portal
  • Overdue notification and escalations
  • Audit trail history tracking
  • Unlimited views of data in grids
  • Data export for ad-hoc reporting and analysis