Comprehensive, configurable corrective action capabilities

TIPQA™ Corrective And Preventive Action (CAPA) functionality has the flexibility to meet the diverse needs of different departments. Whether created independently or having originated from a linked audit, nonconformance or complaint, the TIPQA™ corrective action capabilities ensure that all required action steps are completed.

We provide closed-loop corrective action capabilities with configurable approvals and escalations based on user-definable types. You can even develop customized unique task plans for individual corrective actions. Additionally, each corrective action can be categorized and tagged with differentiating user-defined codes to support segmentation, metrics and other business needs.

The system supports multiple investigative techniques including TOPS and 8D and provides the ability to attach customer-specific 5 why and fishbone diagrams.

The Corrective Action workflow can also be used more generally for any actions that require plan approval, execution, follow-up, review and closure.

Feature Group Feature

Initial Setup and Configuration

  • Unlimited user-definable audit or survey types including:
    • Internal: Audit action requests, customer complaints – complaint handling requests, engineering change requests, environmental health and safety, facilities action requests, field problem reports, internal process corrective actions, planning change requests, preventive action requests, quality improvements, tooling problem reports, other user-definable
    • Supplier: Supplier audit action, supplier corrective actions, supplier problem resolution, supplier surveys
  • Configurability by type
    • User-definable code segregation
    • Response times
    • Email or distribution list for escalation notices
    • Tops 8D format support
    • Custom task planning
    • Approval process
  • Flexibility to include multiple problems on a single CA
  • Unique data collection capability through customer-driven pop-up screens
  • Restrict access to information by:
    • Export license control (ITAR)
    • Project
    • Customer-defined security groups

Input & Creation

  • Data from audits, nonconformance’s, statistical process control and complaints flow into corrective action
  • Supports creation of CA from third-party MES via XML
  • Supports linking of documents to corrective action
  • Corrective action plan creation
  • Bar code data collection
  • Unlimited text and attachments

Processing & Approvals

  • Unlimited text for responses
  • Automated processing and approval requirements
  • Plan approval routing
  • Custom task planning approvals
  • Electronic signature approval capability
  • Ability to reverse a document when not approved
  • Revision control of all document status reversals
  • Automatic email notification upon assignment or late response
  • Online collaboration supported via supplier/customer portal

Results

  • Supports initiation of product hold notices
  • Corrective action effective dates recorded
  • Automatic updating of supplier ratings
  • FRACAS control and tagging for specified CA records
  • Closed-loop follow-up and closure tracking
  • Viewable in third-party MES system through XML interface
  • Overdue notification and escalations
  • Audit trail history tracking
  • Unlimited views of data in grids
  • Data export for ad-hoc reporting and analysis