Comprehensive, configurable supplier corrective action capabilities

TIPQA™ supplier Corrective And Preventive Action (CAPA) functionality has the flexibility to meet the diverse needs of different suppliers. Whether created independently or having originated from a linked audit, nonconformance or complaint, the TIPQA™ supplier corrective action capabilities ensure that all required action steps are completed.

We provide closed-loop corrective action capabilities with configurable approvals and escalations based on user-definable types. You can even develop customized unique task plans for individual corrective actions. Additionally, each corrective action can be categorized and tagged with differentiating user-defined codes to support segmentation, metrics and other business needs.

The system supports multiple investigative techniques including TOPS and 8D and provides the ability to attach customer-specific 5 why and fishbone diagrams.

TIPQA™ has a rich feature set that ensures effective supplier corrective action management.

Feature Group Feature

Initial Setup and Configuration

  • Unlimited user-definable supplier document types:
    • Supplier audit action
    • Supplier corrective actions
    • Supplier problem resolution
    • Supplier surveys
  • Configurability by type:
    • User-definable code segregation
    • Response times
    • Email or distribution list for escalation notices
    • Tops 8D format support
    • Custom task planning
    • Approval process
  • Flexibility to include multiple problems on a single CA
  • Unique data collection capability through customer-driven pop-up screens
  • Supplier list imported from the ERP or other business system
  • Restrict access to information by:
    • Export license control (ITAR)
    • Project
    • Customer-defined security groups

 Input & Creation

  • Data from audits, nonconformances, statistical process control and complaints
  • flow into corrective action
  • Supports creation of CA from third-party MES via XML
  • Supports linking of documents to corrective action
  • Corrective action plan creation
  • Bar code data collection
  • Unlimited text and attachments

Processing & Approvals

  • Unlimited text for responses
  • Automated processing and approval requirements
  • Plan approval routing
  • Custom task planning approvals
  • Electronic signature approval capability
  • Ability to reverse a document when not approved
  • Revision control of all document status reversals
  • Automatic email notification upon assignment or late response
  • Online collaboration supported via supplier/customer portal

Results

  • Linked nonconformance document with measurement and other relevant data auto-populated
  • Supports initiation of product hold notices
  • Corrective action effective dates recorded
  • Automatic updating of supplier ratings
  • FRACAS control and tagging for specified CA records
  • Closed-loop follow-up and closure tracking
  • Overdue notification and escalations
  • Audit trail history tracking
  • Unlimited views of data in grids
  • Data export for ad-hoc reporting and analysis