The Engineering Review

It starts with an understanding of the business goals and detailed requirements of our customers. We compare the existing and planned capabilities of TIPQA™ with the customer’s requirements and processes. Functional gaps are identified and resolution alternatives are considered, priced and evaluated. Achievable expectations are established to position the customer relationship for success.

Technical Installation & Training

TIPQA™ is installed with the assistance of your Network Administrator and DBA. The product is essentially self-installing. Technical training is provided to local customer support personnel. All support procedures are defined and documented.

Application Training

• Onsite "Train the Trainer", hands-on courses are tailored to your planned use of any or all of the TIPQA™ modules.
• Remote training classes are conducted with a live instructor, via web conferencing.
• A Generic Training Agenda is available upon request.
• Note: There is no additional charge for number of attendees in either onsite or remote training scenario.

Project Management

TIP Consultants act as liaisons with customer resources to manage project scheduling, problem identification and resolution, system maintenance and reporting.

Implementation Services

Data migration and conversion assistance is offered. Configuration of TIPQA™ parameters is performed to match customer quality assurance processes. Pop up and other system aids are developed as well as interfaces to ERP and other business systems. General problem solving and implementation guidance is ongoing.

Maintenance & Support Services

Support and maintenance services include responsive problem solving and reporting.