Customer Feedback
Actionable customer feedback.
Managing customer feedback is simple using the data management and processing capabilities of TIPQA™. The system supports the creation of user-definable types such as “complaint types” and “praise types” with the flexibility to create user-defined differentiating codes to support segmentation, metrics and other business needs.
The entire complaint handling workflow is automated from initial receipt through final resolution and closure. Additionally, the complaint handling process is fully integrated with the nonconformance and corrective action processes. This eliminates manual paperwork, minimizes data input, provides control and sequencing of task assignments and enables reporting for quick analysis and action.
For the medical industry, the system is designed to meet the specifications of the MedWatch FDA 3500A report for device manufacturers.
Other general quality areas covered include:
Feature Group | Feature |
Initial Setup and Configuration |
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Processing Management |
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Results |
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