Available Job Openings at TIP Technologies:

TIP Technologies, based in Waukesha, WI, is the the leading provider of Enterprise Quality Assurance and Shop Floor Execution Software.  Our software offerings are implemented at 9 of the Top 10 US Aerospace and Defense companies and are specifically designed for the requirements of Aerospace, Commercial Space, Defense, Medical Devices, Automotive and other regulated highly complex manufacturing industries.

TIP Technologies offers a casual and flexible work environment, with exceptional pay and benefits.

 

Quality Assurance Customer Support Engineer

Have you ever participated in launching new software? Perhaps you were involved in upgrading an ERP System or implementing software on the factory floor. Do your peers seek you out as the “expert” to help them with their tasks? Do you know quality assurance and want to break into a new career? We are looking for people who would like to stress test our application and provide world class customer support on the market leading Quality and Mission Assurance Software package. Due to our continued market success, we are growing.

Position Summary

TIP Technologies, Inc. has an immediate opening for a full-time Customer Support Engineer. This individual will be responsible for performing all levels of Application Support of TIPQA installed software, and for maintaining ownership of all support issues from identification through resolution. The ideal candidate will have previous experience with TIPQA, be a self-starter, with excellent communication and troubleshooting skills, and the ability to interact with individuals at various levels in an organization.

Primary responsibilities include:

  • Primary support contact for end-user customers of TIPQA.
  • Ensure that customer inquiries are effectively and efficiently resolved.
  • Perform duties, as detailed below, with a high degree of quality and efficiency to ensure customer satisfaction.

 

Duties:

  • Provide frontline response, ownership, resolution, and closure of all support inquiries received via Telephone, E-mail, the Customer Portal, or through other internal departments.
  • Utilize analytical information gathering techniques to identify, document, and classify the issue, (ie: design deficiency, coding defect, training void, set-up problem, user error, new functional need, etc).
  • Perform severity assessment and escalation.
  • Provide immediate and necessary assistance for issue resolution, if possible, for all Level 2, and 3 issues.
  • Have a strong technical aptitude, any admin or apps knowledge of Oracle, Deltek- Costpoint, SAP and Microsoft Dynamics a plus!
  • Ability to understand ERP interfaces between systems and comfortable with database tables and troubleshooting complex systems.
  • Enlist the help of other internal departments (development, training, testing, IT, etc) as needed.
  • Perform orderly transition of issue(s) to assisting departments.
  • Monitor all issues for status, escalation, resolution and close-out.
  • Conduct confirmation testing, as required, to support issue resolution
  • Maintain necessary communications with customer.
  • Maintain customer profile and issue database.
  • Provides documentation to internal and external customer concerning software defects, needs recommendations, issue clarification, and the like.
  • Assist in Support related projects, as required.
  • Responsible for maintaining and/or communicating additions, modifications and/or deletions to the TIPQA Application Help files.
  • Assist in Testing of our ERP interfaces.
  • Some after-hours and weekend availability required.

 

Experience:

  • BS in Computer Science, a related field or equivalent experience required.
  • 3+ years experience in Customer Support (level 1, 2, and 3).
  • 2+ experience in a Manufacturing Quality Assurance environment.
  • 1+ years experience in Software Testing desired.
  • 1+ years of Online Help Documentation Experience.
  • 1+ years experience in RoboHelp® or equivalent Help Documentation Tools desired.
  • Experience in the implementation, administration, and/or usage of TIPQA software product.
  • Defect Tracking and/or support tool experience desired.
  • Axosoft OnTime defect tracking tool experience desired.

 

Requirements and Competencies:

  • Knowledge and experience in the usage or support of QMS and/or ERP/MRP Systems in the Aerospace and Defense, Medical Device or other highly regulated manufacturing environment.
  • Knowledge and experience in Quality Related practices such as Sampling, MRB, Auditing, Inspection, and Supplier Quality desired.
  • Excellent analytical and problem solving skills in a QMS and ERP environment desired.
  • Have proven track record on the ability to quickly gain detailed understanding of complex applications.
  • Ability to distinguish relevant from non-relevant information, handle multiple priorities and pressure situations, employ good judgment, while maintaining professionalism with the customer and internal supporting entities.
  • Ability to work independently with limited supervision.
  • Ability to establish priorities and multitask.
  • Strong troubleshooting skills.
  • Excellent oral and written skills.
  • Excellent customer service skills.
  • Intermediate to Advanced MS Office skills (Outlook, Word, Excel, PowerPoint).

 

Candidates responding to this posting must currently possess the eligibility to work in the United States.

This is a full-time Salaried Exempt position, with the expectation of 45+ hours per week.

Send resumes to HR@Tiptech.com. Please DO NOT send your resume more than once; phone calls will not be accepted.  Only those candidates of interest will be contacted.

 

Software Test Engineer

Position Summary

TIP Technologies has an immediate opening for a full-time Software Test Engineer. This individual will be responsible for the testing of our TIPQA Enterprise Quality Assurance solutions to ensure that our software meets or exceeds specified standards and end-user requirements.

Primary responsibilities include:

  • Engage in the manual testing of the TIPQA software product.
  • Ensure that testing is thorough and rigorous and is accomplished with a high degree of accuracy and efficiency.
  • Perform duties, as defined below, to validate performance and coded-to-design specifications.

 

Duties:

  • Develop and execute manual test plans and manual test cases based on functional specifications.
  • Develop and execute regression testing, stress and load testing of the application.
  • Document, troubleshoot, and isolate problems encountered during testing.
  • Work with members of the application development, product management, support, and QA teams to ensure high-quality applications.
  • Enter and verify issues in the Defect Tracking system
  • Suggest improvements with the testing life-cycle.
  • Document evolution of testing scripts for future replication.
  • Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies.
  • Performs all other duties as assigned.

 

Experience:

  • Bachelors Degree, or equivalent experience preferred.
  • 2+ years experience in manual software testing, or quality assurance of software applications.
  • 2+ years experience developing test plans/strategies, test cases, and test scripts and traceability process of requirements to test cases.
  • Experience planning and estimating testing duration and effort.
  • Experience with database verification testing.
  • Knowledge and experience with QMS/ERP/MRP systems desired.
  • Knowledge and experience with ERP interface (Oracle, SAP, etc.) desired.
  • Load and stress testing experience desired.
  • Customer Support experience a plus.

 

Requirements and Competencies:

  • Must have a working knowledge of quality assurance methodologies.
  • Have a proven track record on the ability to quickly gain detailed understanding of complex applications and their designs.
  • Must have the ability to work independently with limited supervision.
  • Ability to work both independently and as part of a team and thrive on technical challenges.
  • Possess strong analytical skills.
  • Demonstrates good problem-solving skills in a software test environment.
  • Capable of establishing goals and priorities with an ability to multi-task.
  • Self starter who can handle a high stress fast paced environment.
  • Excellent oral and written communication skills.
  • Ability to establish priorities and multi-task.
  • Dedication to going above and beyond during critical test situations.

 

 

Candidates responding to this posting must currently possess the eligibility to work in the United States.

This is a full-time Salaried Exempt position, with the expectation of 45+ hours per week.

Send resumes to HR@Tiptech.com. Please DO NOT send your resume more than once; phone calls will not be accepted.  Only those candidates of interest will be contacted.